FAQs

Where is The Civic Theatre located?

You can find us at 510 O’Keefe Avenue, in the heart of the Central Business District. We’re a stone’s throw from the French Quarter, the Mercedes-Benz Superdome, and the Convention Center.

Where can I park?

On-street parking in the CBD is free after 7PM (Meters are enforced from 8AM to 7PM, Monday through Saturday). There are multiple paid parking lots in the surrounding area.

The Civic is also accessible by streetcar, bus, taxi, and ride-share services.

How can I buy tickets to a show? / Can I buy tickets without fees?

You’ve got options:

• Buy tickets online here at civicnola.com or ticketfly.
• Visit us in person during box office hours without fees*
• Call Ticketfly directly at (877) 435-9849.

We accept Visa, MasterCard, Discover, and AMEX. At the box office, we can also accept cash.

*Box Office Hours: Fridays from Noon to 6pm and during ticketed events (window opens one hour before doors and closes before the show ends). Occasional closures for private events and holidays will be announced on social media channels.

What is your refund policy?

All ticket sales are final. No refunds or exchanges will be honored unless a show is cancelled. In the event of a cancellation, you will be refunded automatically if you purchased through Ticketfly. Please allow 5-7 business days for processing.

I’m unable to attend the show! Can I transfer my purchased ticket?

Absolutely. Here’s some information on how to do just that!

Is your show General Admission or Reserved? / Are there seats for GA shows?

At General Admission shows (please check the event page or your ticket to see whether the show has assigned seating or is general admission) we offer standing room on the floor and first-come, first-serve seating in the balcony (2nd level) and gallery (3rd level). And there isn’t a bad seat in the house!

Our reserved seating shows offer seating on each level of the Theatre (floor, balcony, gallery, and our opera boxes).

No matter what, our ushers will be happy to assist you to your seat if you’d like.

Is ADA seating available?

We offer ADA seating for every show on our first floor. Please select the ADA ticket type when purchasing your tickets. Should you require extra time getting to your seats, please arrive 15 minutes prior to doors and security will escort you to your seats.

Please note that we do not have elevator access to our upper levels.

Does Civic Theatre have age restrictions?

Unless otherwise noted on a show’s ticketing page, the Civic is all-ages, all the time!

Is there a bar on the premises?

The Civic features a bar on each floor, offering a wide selection of non-alcoholic beverages, beer, wine, and spirits. We do not, however, offer food. There are plenty of stellar restaurants in the neighborhood!

Is smoking permitted?

Smoking and vaping are not permitted anywhere inside the venue. Patrons may smoke in the Civic’s alley entrance.

Can I exit and re-enter the venue?

We are unable to offer re-entry during shows.

Is the show sold out?

Please check the individual show page. If tickets are still available the night-of, they will be available at the door. Also, be sure to follow our social media channels (FB events especially) for the most recent updates – Facebook, Twitter, Instagram.

Can I bring my bag to the show?

All bags are subject to search upon entry. Backpacks, suitcases, and large bags will not permitted inside the venue.

Can I bring my camera into the show?

You can bring a nonprofessional camera to most shows, and you can inquire about the specific photo policy at the door on the day of show.
Professional photo requests need to be approved by the band directly. The best way to get in touch with the band is through their management or PR team. Most management/PR contacts can be found on the band’s website/socials or liner notes of albums.